Refund policy
Return and Refund Policy
We at J-M SUPPLIES are committed to ensuring your satisfaction with every purchase. If you're not completely happy with your order, you can rely on our easy and straightforward return and refund process.
Returns
Our policy allows for returns within 30 days of purchase. To qualify for a full refund, all items or components must be returned in their original condition, along with any packaging and accessories.
We understand things happen, so if your item shows minor handling marks, please contact us to discuss your options. We're here to make the process as smooth as possible.
If you’d like to initiate a return, please use the contact options below. We’ll provide a prepaid USPS Ground shipping label for eligible returns.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited to your original payment method within 5–7 business days.
Late or Missing Refunds
If you haven’t received your refund yet, here’s what to do:
- Check your bank account or credit card statement for any pending transactions.
- Contact your credit card company or bank, as processing times can vary.
- If you’ve completed these steps and still haven’t received your refund, please contact us using the support options below.
Exchanges
Exchanges are available for items of similar price. If you’d like to exchange an item, reach out to us for guidance.
Missing Items
If your order is missing an item, please contact us immediately. We'll make sure your issue is resolved promptly.
Shipping
For returns, we will provide a prepaid USPS Ground shipping label for items returned within 30 days. Simply attach the label to your package and drop it off at your nearest USPS location.
If you have further questions, feel free to reach out using the options above.